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After Sales Services

DCVI’s After-Sales services are designed to deliver exceptional performance and ensure the highest level of customer satisfaction. We offer comprehensive support, including emergency assistance, maintenance services, spare parts availability, and advanced solutions such as Telematics systems and bodybuilder advisory, tailored to meet the operational requirements of Mercedes-Benz Trucks and Buses in Indonesia.
SilhouetteMaximize Uptimea comprehensive after-sales service designed to ensure the optimal performance and reliability of Mercedes-Benz Trucks and Buses, offering services such as Health Check, OSPS/VHS, Agreed List Items, and Breakdown Management, all aimed at minimizing downtime and maximizing efficiency for customers.
SilhouetteLifecycle Product OfferingDCVI's Life Cycle Product Offering includes Genuine Parts, Genuine Oil, Overhaul, and Value Parts, all designed to ensure the long-term performance, reliability, and efficiency of Mercedes-Benz Trucks and Buses.
SilhouetteMobility SolutionsDCVI's Mobility Solutions include Service Contracts, Maintenance Contracts, and Extended Warranty, designed to provide comprehensive support and ensure the long-term reliability of Mercedes-Benz Trucks and Buses.
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Service
Spare Part
Telematics
Call Center
Bodybuilder Portal
DCVI TechMasters 2024/2025DCVI Techmaster is a competition that reflects DCVI's commitment to supporting dealers in delivering exceptional, efficient, and customer-centric aftersales service. This competition aims to ensure that every Mercedes-Benz commercial vehicle on the roads of Indonesia, whether a truck or bus, is backed by dedicated, professional, and high-quality aftersales support.Phone Icon Contact Us
Lebaran RescueLebaran Rescue is an annual program by PT Daimler Commercial Vehicles Indonesia (DCVI) to support the Lebaran homecoming journey. This program provides 24-hour after-sales services, consultation, technical support, and health checks for Mercedes-Benz bus engines. The features of Lebaran Rescue include: Emergency workshops, consultation and technical support, health checks for Mercedes-Benz bus engines, and 24-hour after-sales services.Phone Icon Contact Us
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